Refund policy

BQ2 Collective Refund & Return Policy

We want you to love what you order! Because many of our items are custom-made, personalized, or 3D printed specifically for you, our refund policy works a little differently than a standard retail store.

Custom & Personalized Items (names, colors, custom text, made-to-order 3D prints, etc.)

Because these items are made specifically for your order, we're unable to accept returns or exchanges unless the item arrives damaged, defective, or incorrect (wrong name, wrong color from what you selected, etc.). Please double-check spelling, color choices, and sizing at checkout — we make items exactly as ordered.

Non-Personalized/Ready-to-Ship Items

If you'd like to return a non-personalized item, please contact us within 7 days of delivery. Items must be unused, unworn, and in their original condition. Once we receive and inspect the return, we'll issue a refund to your original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery with a photo of the item. We'll happily send a replacement or issue a refund — your choice.

How to Start a Return or Report an Issue

Reach out through our Contact page with your order number and details. We respond as quickly as we can and will walk you through next steps.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).