Shipping policy

BQ2 Collective Shipping Policy

Processing Time

Most items are made to order! Please allow 3–7 business days for your order to be created and prepared for shipment before it ships out. Custom and personalized items may take slightly longer during busy seasons (holidays, graduation, back-to-school) — we'll always do our best to keep you updated if there's a delay.

Shipping Time

Once your order ships, standard shipping typically takes 3–5 business days within the US. You'll receive a tracking number by email as soon as your order ships.

Local Pickup

Local pickup is available for customers in our area! Select "Local Pickup" at checkout if you'd like to skip shipping — we'll message you with pickup details once your order is ready.

Shipping Rates

Shipping rates are calculated at checkout based on your order size and destination.

Delays

While we do our best to meet the timeframes above, custom/personalized items, high order volume, or carrier delays can occasionally push things back. We'll always communicate if your order is running behind schedule.

Incorrect Shipping Addresses

Please double check your shipping address at checkout — we're not able to redirect packages once they've shipped, and we're not responsible for orders sent to an incorrect address provided by the customer.

Lost or Stolen Packages

BQ2 Collective isn't responsible for packages that are marked delivered by the carrier but lost or stolen after delivery. If this happens, please reach out and we'll help you the best way we can, including filing a claim with the carrier if needed.